Skip to Content

Return & Exchange Policy

Last Updated: 

At Sri Valli Creations, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our return and exchange guidelines below.

1. Eligibility for Return or Exchange

Returns or exchanges are accepted only if:

  • The product is unused, unwashed, and in its original condition

  • Original packaging and tags are intact

  • The request is made within 48 hours of delivery

Products that show signs of wear, alteration, or damage after delivery will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-stitched garments

  • Products with Aari work or embroidery done as per customer request

  • Items purchased during clearance or special sale (if applicable)

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 24 hours of delivery

  • Share clear images and an unboxing video as proof

After verification, we will arrange a replacement or suitable resolution.

4. Refund Process

  • Once the returned product is received and inspected, refunds (if applicable) will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method.

Shipping charges, if any, are non-refundable unless the return is due to our error.

5. Exchange Process

Exchanges are subject to product availability. If the requested item is unavailable, a refund may be processed instead.

9. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Sri Valli Creations

Address: Lakshmi Lotus building, 4th main basvanagar, Below i_ lite opticals, Bangalore 560037

Phone: 9632593254, 9398475904